Services

Research & discovery

We use a range of qualitative and quantitative techniques to help our clients understand their objectives, priorities and users.

Methods and processes

  • expert review
  • analytics review
  • competitor review
  • content audit
  • stakeholder interviews
  • stakeholder workshops
  • user interviews
  • user testing
  • top task analysis
  • surveys

Example case studies:

Strategy

We help our clients to identify opportunities and add value by improving how they harness web and other digital technologies.

We have helped a number of clients with digital transformation projects that have led to real organisational change.

Methods and processes

  • customer/user journey mapping
  • persona development
  • governance review
  • digital roadmap
  • digital strategy
  • digital transformation
  • tone of voice
  • content style guide
  • social media strategy and management
  • writing for the web
  • copy editing
  • content strategy

Example case studies:

Web design

We have a design process that is collaborative and evolutionary. When you work with us on a design project you won’t just brief us and wait for the results.

Taking what we’ve learnt from research, we begin by separating content from aesthetics before merging them back together later in the process.

Methods and processes

  • user experience (UX) design
  • product design
  • information architecture
  • wireframing and prototyping
  • visual design
  • UX workshops
  • design testing

Example case studies:

Development

Some agencies specialise in “front-end” development, others “back-end”. We’re experts in both.

We create beautifully crafted responsive HTML, CSS and JavaScript, we build tailored content management systems based on Drupal and WordPress and we integrate websites with other business systems.

Methods and processes

  • front-end development
  • product development
  • responsive design
  • usability testing
  • pattern libraries
  • back-end development
  • systems integration
  • Drupal
  • WordPress

Example case studies: