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Chatbots, always available customer support or know nothings?
After reading Build Chatbots with PHP by Christoph Rumpel I started making some simple chatbots and quite quickly moved on to more complex interactions. It didn’t take long to get something basic up and running, which in turn, got me really excited about the possibilities.
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Design for user empowerment: helping people with health conditions
You know you have a health condition, but do you need to see a doctor? You are being treated for a medical condition, but should you be getting additional investigations or treatment?
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Building commitment to digital transformation
The University of Edinburgh shows what it takes to build momentum and commitment for lasting transformation.
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Are carousels that bad really?
I want to challenge current web industry thinking concerning carousels/sliders/galleries (which is – in a nutshell – they’re bad) with what, seemingly, most of the world thinks of them.
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Six factors for digital prototyping success
In a previous article I looked at making the case for prototyping in digital projects.
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Eight good reasons for digital prototyping
Prototyping is a great approach for getting started with any new digital development and for making rapid progress. We all know it makes sense. But if you need to make the case for prototyping, have you thought of all the possible reasons?
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Are companies sharing your personal email address?
As a follow up to a recent post from Marcus about good and bad user experiences, I thought I’d share a handy tip I use (and you can) to keep track of where your email address ends up after you’ve given it to a company.
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Super shiny perfect customer service or you’re dead!
I know I’m guilty of coming up with the odd blog title that could be described as link bait, and it would appear that this one is no exception, but no… I genuinely mean it from a business sense.
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Open Source isn’t really what clients want
Headscape used to offer its own content management system (CMS) to would be clients. It was first developed back in the early noughties when CMSs were ridiculously expensive and awful to use.
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Sorry, your site is not responsive
Responsive sites are here and have been for a while now. I think they’re great but I cannot help feeling that a lot of people are missing an important point.
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Creating useful pattern libraries
Pattern libraries are great, but designing them (well) is difficult.
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Does Agile methodology lead to poor interface design?
There has been a lot of finger pointing at frameworks such as Bootstrap for an apparent depreciation in design standards lately. But, I think that Agile methodologies have something to answer for as well.
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Does your site have charisma?
Over the last couple of years I’ve heard many people bemoan the fact that a lot of websites “are all starting to look the same”. There’s a certain amount of truth in this.
