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Chatbots, always available customer support or know nothings?
After reading Build Chatbots with PHP by Christoph Rumpel I started making some simple chatbots and quite quickly moved on to more complex interactions. It didn’t take long to get something basic up and running, which in turn, got me really excited about the possibilities.
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Building commitment to digital transformation
The University of Edinburgh shows what it takes to build momentum and commitment for lasting transformation.
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Are carousels that bad really?
I want to challenge current web industry thinking concerning carousels/sliders/galleries (which is – in a nutshell – they’re bad) with what, seemingly, most of the world thinks of them.
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Six factors for digital prototyping success
In a previous article I looked at making the case for prototyping in digital projects.
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Eight good reasons for digital prototyping
Prototyping is a great approach for getting started with any new digital development and for making rapid progress. We all know it makes sense. But if you need to make the case for prototyping, have you thought of all the possible reasons?
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Are companies sharing your personal email address?
As a follow up to a recent post from Marcus about good and bad user experiences, I thought I’d share a handy tip I use (and you can) to keep track of where your email address ends up after you’ve given it to a company.
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Super shiny perfect customer service or you’re dead!
I know I’m guilty of coming up with the odd blog title that could be described as link bait, and it would appear that this one is no exception, but no… I genuinely mean it from a business sense.
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Does Agile methodology lead to poor interface design?
There has been a lot of finger pointing at frameworks such as Bootstrap for an apparent depreciation in design standards lately. But, I think that Agile methodologies have something to answer for as well.
