Universitas 21

Group of students work on a bench from above

Collectively, the Universitas 21 network supports more than 1 million students and over 200,000 staff worldwide.

Though Headscape has been working in the Higher Education sector since 2003 – working with over 70 different HE clients to date – we found Universitas 21 (U21) a bit different.

One of the biggest challenges we faced was understanding the function, roles and specific content types of U21 and then translating those elements into a new information architecture (IA) that worked for all of U21’s different audiences.

*Designing the site to complement U21’s brand as well as displaying clear messaging was key.*

Ongoing support and enhancements

We have been working with U21 since 2018 when we first developed their site in the Drupal platofrm.

This year we have moved the site on to WordPress and are currently working on integrating the site with Hubspot.

At the outset of the project, Headscape took the time to really get to know the network and understand the unique challenges that we face as a truly global, culturally diverse organisation. This ensured that they quickly became highly informed and qualified advisors as we debated and ascertained our stakeholders’ requirements and needs.

We were working on a very tight timeframe, with an immovable deadline; Headscape fully respected this and ensured that this date was continually kept in mind, adjusting the project accordingly in a very agile and responsive way. At times, our bold approach to effectively ‘start again’ and not migrate our existing web content felt a bit scary at times; however, Headscape’s continued support and confidence in our decision was a steadying influence and we have ended up with a better website as a result.

I have been impressed by Headscape’s professional approach, commitment and continued interest in us as a client. The team seem to have a particular skill in being very technically competent and knowledgeable yet able to translate their advice into proposed solutions which are easy to digest and implement. Throughout the project they retained a high level of communication with our team members which was helpful, courteous and respected the diverse levels of technological skills across the team. I would thoroughly recommend Headscape as an organisation that truly ‘got us’ and managed to radically transform our web presence on time and on budget.
Jade Bressington, Director of Operations, Universitas 21