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Is your law school visible to prospective students in AI answers?
In our work with law school clients we’ve recently been looking into how website users are using AI to find content. Read More
Why human experience still matters
I have been designing for the web since 1994. In that time I have watched the industry transform beyond recognition, and nothing has shifted the ground quite like AI. Read More
Voronoi pattern masking with AI tooling
I’ve had a mild obsession with Voronoi patterns for a while. There is something about the way they naturally partition space with both an organic and mathematical feel that makes them a great design element rather than just a visual curiosity. Read More
You’re a designer, you must be good at drawing, right?
This was something someone said to me recently that got me thinking about the differences between art and design. Read More
Use words, not icons
I’ve been blurting out the title of this post for years, quickly followed by a statement about how I should write about it. Well, here it finally is. Read More
Personas: a different viewpoint altogether
I said in my previous personas-related post that just being able to see the face associated with a persona should be enough to act as a prompt; a reminder that they exist and they have certain characteristics. But what if your persona isn’t represented by a person? Read More
Making personas more memorable
How can we best present our findings? There is a danger that a lot of work goes into the research, a dense report is created, and that report ends up in a drawer soon forgotten. Read More
Improving procurement etiquette: why good intentions can waste time and money
We recently took part in a competitive pitch for a project. Dozens of suppliers threw their hats into the ring; possibly more than a hundred. Read More
CSS is growing up
I’ve been keeping an eye on CSS developments recently, partly because we’re in an interesting period where things that seemed impossible a few years ago are quietly landing in browsers. And partly because I’m curious whether we’ve reached the point where we can genuinely reduce our JavaScript… Read More
Creating disposable tools with Figma Make
Recently just before a client presentation, I realised I didn’t actually have an effective way to review a set of full-page website screenshots on my Mac. Preview, the Mac default image viewing app, works well enough for small images but long web page jpegs quickly become awkward to interact… Read More
Grown up WordPress, part 3: synchronised content
One of the ways in which a website can add value to your organisation is by not standing alone. Read More
Getting back out there: why I’m rediscovering conferences
I've lazily been avoiding conferences since COVID. A recent experience has reminded how inspiring they can be. Read More