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Super shiny perfect customer service or you’re dead!
I know I’m guilty of coming up with the odd blog title that could be described as link bait, and it would appear that this one is no exception, but no… I genuinely mean it from a business sense. Read More
When to use a custom search solution
Website search can often be a thorny subject. Expectations of search capabilities have been set very high by search engines. The default search offered by content management systems (CMSs) is often a bit basic by comparison. For example, the results are often not the most relevant to the search term used because the CMS is only offering a simple "does this page contain this word" method. Read More
Lovely data
We’ve been working with lots of data recently in several projects and it’s been a lot of fun. Trying to figure out how best to present the data has made us think about user interfaces and user engagement in ways that we hadn’t really had to do much before. Read More
The homepage is dead. Long live the homepage.
Or, more precisely, the homepage is not as popular as it once was. But, it’s still quite important, at least for now. Not such a pithy or, er, linkbait-y title though is it. Read More
British Medical Association Award for COPD app
Chronic obstructive pulmonary disease (COPD) is a disease of the lungs that affects around 1 million people in the UK. Read More
Who should I bring to the kick-off meeting?
Recently, a new client asked me who should participate in the kick-off meeting for a project to design a website that would communicate the outcomes of a large research study. Read More
Sorry, your site is not responsive
Responsive sites are here and have been for a while now. I think they're great but I cannot help feeling that a lot of people are missing an important point. Read More
Enjoying getting it wrong
During my teens and twenties I spent a lot of time skateboarding. It's quite a unique sport in the way it influences your life as a whole. For example, you begin to look at architecture in a new creative way. You also fall over, a lot. Read More
Creating useful pattern libraries
Pattern libraries are great, but designing them (well) is difficult. Read More
Differentiating the wants and needs of a project team
Being a project manager involves far more than being a manager of projects. Read More
The life/work imbalance
Working 24/7 doesn’t make you any better or worse at your job, it will just burn you out. I’ve been there, and I’m not going back. Read More
Stakeholder interviews: essential insights for successful projects
Good stakeholder interviews can give you a real sense of what’s at the heart of an organisation. Read More