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Interview with Michael Laffan of the British Lung Foundation
Michael has been digital and marketing manager at the UK’s lung health charity, the British Lung Foundation, for four years. With 12 years’ experience in previous digital roles, Michael was recruited to transform BLF’s use of digital. Read More
Building commitment to digital transformation
The University of Edinburgh shows what it takes to build momentum and commitment for lasting transformation. Read More
Are carousels that bad really?
I want to challenge current web industry thinking concerning carousels/sliders/galleries (which is - in a nutshell - they’re bad) with what, seemingly, most of the world thinks of them. Read More
Readability apps and why they annoy me
Readability apps like Hemingway have bugged me for a while and I haven’t been able to put my finger on why. So, I thought I’d lay out my ideas here to see if I can get to the bottom of it. Read More
How to choose the right technology for your project
Sometimes we have technologies foisted upon us. Sometimes that's bad. Sometimes it's good. This post examines approaches we can all learn from when selecting technologies. Read More
Searching for the ideal search solution
Over recent years we’ve used either native Drupal search or SOLR in our web projects. Neither has been ideal. Recently though we’ve been deploying Google Site Search and we like it a lot. Read More
Six factors for digital prototyping success
In a previous article I looked at making the case for prototyping in digital projects. Read More
Eight good reasons for digital prototyping
Prototyping is a great approach for getting started with any new digital development and for making rapid progress. We all know it makes sense. But if you need to make the case for prototyping, have you thought of all the possible reasons? Read More
Are companies sharing your personal email address?
As a follow up to a recent post from Marcus about good and bad user experiences, I thought I’d share a handy tip I use (and you can) to keep track of where your email address ends up after you've given it to a company. Read More
Super shiny perfect customer service or you’re dead!
I know I’m guilty of coming up with the odd blog title that could be described as link bait, and it would appear that this one is no exception, but no… I genuinely mean it from a business sense. Read More
When to use a custom search solution
Website search can often be a thorny subject. Expectations of search capabilities have been set very high by search engines. The default search offered by content management systems (CMSs) is often a bit basic by comparison. For example, the results are often not the most relevant to the search term used because the CMS is only offering a simple "does this page contain this word" method. Read More
Lovely data
We’ve been working with lots of data recently in several projects and it’s been a lot of fun. Trying to figure out how best to present the data has made us think about user interfaces and user engagement in ways that we hadn’t really had to do much before. Read More