Universitas 21

Universitas 21

Universitas 21 is a network of 27 leading, research-intensive global universities, all sharing a common vision and goals. Collectively, the network supports more than 1 million students and over 200,000 staff worldwide.

Though Headscape has been working in the Higher Education sector for over 15 years – working with over 50 different clients to date – we found Universitas 21 (U21) a bit different.

One of the biggest challenges we faced was understanding the function, roles and specific content types of U21 and then translating those elements into a new information architecture (IA) that worked for all of U21’s different audiences.

A new brand was also being used for the first time and therefore its application to digital was also being tested and tweaked.

Screenshot of the U21 About Us page.
Designing the site to complement U21’s new brand as well as displaying clear messaging was key.

UX design

We kicked off the project with a workshop involving us and the U21 team. Together, we produced a common vision for the site and the beginnings of a roadmap for development.

Outputs included initial wireframes that were refined and developed over time into a testable prototype. The prototype represented the new IA, page layouts, functionality and user journeys for the new site.

Screenshot of the U21 rankings page.
As we continued to work with U21, we identified key content (such as Higher Education Systems Rankings data shown here) that we were able to present in a more accessible manner than previously.

To migrate, or not migrate?

Unusually, Universitas 21 took the bold step not to bring all of the content across from their old site. Instead they decided to manually cherry-pick the content they wanted to include.

This was liberating for everyone involved! It gave U21 the opportunity to highlight key messaging in its content and develop new content with a consistent voice. It allowed us to design and build a well-structured, built for purpose site, without the need for a complex data migration task.

Going live

U21 had a fixed deadline for go-live to coincide with its annual AGM, this year held in Melbourne, Australia. This meant the production phase of the project had to be carefully and tightly managed. Agile project management techniques ensured the site launch was kept on track.

To ensure that the U21 team were able to manage the site following launch, we created a comprehensive library of video tutorials covering different aspects of using the content management system (Drupal 8).

Next steps

We’re currently creating a script and working on a methodology for some usability testing of the site. This is a particular challenge bearing in mind U21’s truly global audience. And as is often the case with this type of work, the aim is for the U21 team to take over once the process is up and running.

We look forward to helping U21 over the long term.

Screenshot of the U21 homepage.
The new U21 homepage.

Headscape